Rep. Maloney Joins NYCHA Townhall Introducing Pilot Program to Address Repairs

Oct 28, 2020
Press Release

NEW YORK, NY – Congresswoman Carolyn B. Maloney (NY-12) joined a Townhall with residents and NYCHA staff on Tuesday to introduce a skilled trades pilot program that will decentralize the work order process in several housing developments in Western Queens, with the goal of making repairs more timely and efficient. The current work order process is run through a single office in Lower Manhattan that addresses repairs for all NYCHA developments throughout the five boroughs.


The pilot program – which officially started on Monday -- will assign dedicated skilled trades workers to Queensbridge, Astoria Houses, and Ravenswood. This comes on the heels of an onslaught of neglected repair needs in several housing developments throughout Congresswoman Maloney’s district.  Each of these developments will have dedicated, full-time carpenters, painters, and plasterers Monday through Friday, while plumbers and electricians would be assigned to work specific days at each development. The pilot will run through the end of 2020, at which point NYCHA plans to roll out a version of the skilled trades decentralization plan throughout the five boroughs.  This plan will result in skilled trades workers spending more time completing much needed repairs by eliminating the need for them to constantly travel between distant NYCHA campuses.


“For years, residents have complained of the inefficiencies of the centralized work order process. Oftentimes, it takes five to six ticket submissions before a maintenance person is ever dispatched to their apartment,” said Congresswoman Maloney. “These long wait times can cause severe damage in cases of leaks, mold, or rodent infestations, among other things. Residents have also reported work order tickets being closed before the issue is resolved, forcing residents to submit a new ticket if they want repairs to be made.


“By NYCHA’s own admission, this system is rife with problems, and I’m encouraged that the agency has taken the first step towards a permanent solution. With this new decentralized system, I am hopeful that maintenance issues will be addressed more quickly, and that NCYHA and its residents will be able to communicate more effectively. While I remain hopeful that this pilot program will be a success, I still have concerns for NYCHA’s future. Even though public housing has an estimated capital needs backlog of $70 billion, the Trump Administration is proposing massive funding cuts for public housing in 2021. I will continue to fight to make sure that any New Yorker who needs affordable housing has access to it.”


The Congresswoman has been advocating for this change for several years and formally proposed the idea of a decentralized maintenance system in June in a letter to Chairman Russ. She followed up in July in another letter to Chairman Russ.