Maloney Urges MTA to Increase Public Outreach to Inform L Train Riders of Upcoming Service Disruptions
NEW YORK, NY – Congresswoman Carolyn B. Maloney (D-NY), urged the Metropolitan Transportation Authority (MTA) to do more public outreach to inform L Train riders of service disruptions and the upcoming planned closure of the L train for many weekends and late nights in the coming months in a letter sent yesterday to MTA CEO and Chairman Patrick J Foye. While the MTA’s newsletter “The L Project” included information on the planned closures, most riders of the L Train do not get the newsletter and would have no way of knowing that they may have to switch to a shuttle bus.
In the letter, Congresswoman Maloney addresses the lack of public notice regarding service changes and states, “[t]he MTA’s website does not include this information. I sent my staff to check three impacted stations which are in or adjacent to my district: Lorimer Street, Graham Avenue, and Grand Street. They found no notices whatsoever regarding the days on which there will be no service.”
She argues that the notice placed in the L train newsletter “is not enough to put the commuting public on notice that there will be no service to ten stations on late nights and weekends” and that “there should be prominent signs, handouts, and an explanation of alternatives” for impacted travelers.
Full text of the letter below and a PDF here.
The Honorable Patrick J. Foye
Chairman and CEO
Metropolitan Transportation Authority
New York, NY 10004
Dear Chairman Foye,
I am writing to express my concern about the inadequate notice to the public of the planned closure of the L Train for many weekends and late nights in the coming months. For regular L Train riders, the closures will be a major inconvenience and yet, there is very little information available to the public. Worse, the information in affected stations and elsewhere along the line announces night and weekend service every 20 minutes, with no indication that changes are coming.
I know that the MTA put a notice in the L Train newsletter and sent email to staff at elected officials’ offices, but this is not enough to put the commuting public on notice that there will be no service to ten stations late nights and weekends. The notice in the L Project newsletter was buried, coming after a lengthy description of the history of the L Train. Readers may never have scrolled all the way down to the significant news of service changes coming. Furthermore, riders who do not subscribe to the newsletter would have no way of knowing about the coming changes. The MTA’s website does not include the information about the shutdown dates and times. I sent my staff on July 11 to check the three impacted stations which are in or adjacent to my district: Lorimer Street, Graham Avenue and Grand Street. They found no notices whatsoever regarding the days on which there will be no service. Instead they found notices indicating there will continue to be service every 20 minutes. Enclosed are copies of all the notices my staff saw.
The MTA must start posting notices and doing public outreach to let people know their options. Notices should be put at every L Train stop so that people will be able to plan ahead. There should be prominent signs, handouts and an explanation of alternatives. It is confusing enough for commuters to have a reduced L Train schedule. They need advance warning that they will have to disembark and take a bus for part of their trip. Thank you for your prompt attention to these concerns, consistent with all rules and regulations.
Very truly yours,
CAROLYN B. MALONEY
Member of Congress